Thank you. My Virgin Media App. Plug into the Virgin Media wall socket. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterday Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. . on 17-12-2022 10:39. I'm very sorry for any issues you've had in speaking with the team. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Account - Mobile. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Email. Subscribe to RSS Feed;. Old Virgin Media box and poor signal. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches vi. Browse Virgin Media Virgin Media Community. Don’t plug the power cable into a plug socket yet. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Gaming Support. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Awful first impressions of Virgin Media. Thank you for your post. If you're happy for us to get this booked. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Thank you for the helpful response. - 5250024Re: No Wall Socket for Quickstart. 15 March 2021 at 12:49PM. 0 Kudos Reply. on 23-12-2022 10:31. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Being connected to the internet is one of the most important modern essentials in 2022,. com. The top “capped” one is marked FM & has been disused since cable went digital. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayRe: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. 3 Connect the other end of the coax cable to the set top box or Virgin Media Hub provided. I don't longer work there. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; FTTP New User Install Experience in QuickStart, set up and connections 2 weeks ago; No vm wall socket in QuickStart, set up and connections 3 weeks ago; Can't find wall socket in QuickStart, set up and connections 3 weeks agoHello, I am currently at the stage where I need to connect the red wall socket cable to the VM wall socket. I have tried to contact vm but I don’t have a landline number so they w. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. My wall - 5351271. Stream from Virgin Media. Tudor. I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. Get virgin engineer to move the wall socket. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. How and where do i book a technician for broadband in QuickStart, set up and connections Saturday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday; No vm wall socket in QuickStart, set up and connections Saturday; Can't find wall socket in QuickStart, set up and connections Saturday Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Re: No Virgin media wall socket. Can anyone help? - 5374447. Turn on and start the Box. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. No vm wall socket. ThanksThe box and cables may have been removed by the previous occupiers. log into hub3 - 192. Re: Wall socket. There are two outputs from here (the two connectors that are close together on the white box). Pop them out and see. There are two empty wall sockets but the cable doesn’t fit into either. Security matters. • Plug the power supply into a mains socket. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. Received the kit and was excited to set up until I realised you need an ethernet wall socket. All the wall sockets I can see are for BT. The port of wall socket is - 5152519Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Options. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. I have received my quick start-up kit. Virgin Media; My Virgin Media. I will private message you now to confirm your details. . How and where do i book a technician for broadband in QuickStart, set up and connections Saturday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday; No vm wall socket in QuickStart, set up and connections Saturday; Can't find wall socket in QuickStart, set up and connections SaturdayHi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. 1. on 30-12-2022 13:41. Options. Try the automated service status number 0800 561 0061 to check for any faults in your area. This is a little untidy for my likeing. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. However the wall socket doesn’t have the correct connection for the cable with the hub. I was never asked if I had a wall box. Broadband. Virgin supplies Broadband using DOCSIS technology. I unscrewed it and there is a male isolator inside the box. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Tuning in. Get the Hub ready by connecting the wires. 0 Kudos Reply. Damaged Wall socket. Hi, I have ordered a self installation kit for broadband and landline. Choose the best spot for your wifi hub. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. It has two outputs on the left of the wall box. Manage Your Account. Just joined. All the wall sockets I can see are for BT. Virgin TV 360. No wall socket found! on 25-11-2022 12:10. Mobile Your Account. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. Reduces the number of required wall sockets. Virgin Media uses a unique cable network that requires a specific type of. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023We recently received our router and cables. Broadband. . If your query arises from a switchover process by VM to a 21CV phone-via-router connection from the back of the hub, then VM should offer to modify your phone wiring free of charge so your existing phone extension sockets still work in the same way. in Email 10 hours ago; Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in Networking and. Try the automated service status number 0800 561 0061 to check for any faults in your area. Options. I’ve received my QuickStart package to find I do not have a compatible wall socket. So yes, following many takeovers, this is now your Virgin Media connection. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. We have recently returned to virgin media after leaving but I'm worried that the socket may not be safe. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Stay safe online. (I did this video to help/guide new engineer as I did not find any for my self when I started. Switched On Families. VM phone sockets are not used for Broadband services, & as far as new customers are concerned are now obsolete, as the phone service is provided via sockets on the Broadband hub. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. You can also check for a loose cable as not all properties have a socket. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. I will pop you a PM across now, please keep an eye. These are the parts I could find, they were screwed into the end on the coaxial cable. look forward to at least 5 weeks before you are connected . Browse Virgin Media Virgin Media Community. Phone sockets on the wall won't work for new customers unless they have been linked to the hub's phone connection. The cable could be hidden within, or behind, furniture. Entertain me; Broadband Deals. Ordered VM broadband and was recommended by the website to select the self quick install option. However, I've got no media wall socket in the house, and wasn't aware that I needed one! On the outside there is an old telewest box as photo. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. Failing this. Re: My house wall socket that cannot fit to VM hub. Hi, Same problem here. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. 3 minutes ago. When I proceeded to set up my Hub 3 I quickly realised that. Push the white cable (from the old Hub) into the back of the new Hub. The wall box may be branded with the logos of an old cable TV company (not VM). I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. In the new house, just connect the single cable from the Hub to the wall socket and see if it works. )In this video, I am showing the sta. 52. Entertain me; Broadband Deals. Could a VM engineer be boo. You might like to try giving full details here first to get some advice. SpeedPlaced an order and the lady said we were eligible for quick start self installation. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. All the wall sockets I can see are for BT. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Push the red label end of the white cable, into the wall socket. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday 1 ACCEPTED SOLUTION. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Not able to set up my broadband. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. But I have no Virgin Media Wall socket in my house. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. • Connect the power supply to the back of the new box, then switch on at the wall. Connect the Hub’s power cable with the blue tab. Please help. Fitting a new Virgin media wall socket in QuickStart, set up and connections 6 hours ago; No wall socket ? in QuickStart, set up and connections yesterday; Are These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections Monday; Quick start - can’t connect in QuickStart, set up and connections. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Thank you very much 🙂. The new cables from your Quick Start kit will be push fit. Tudor. Connect the Hub’s power cable with the blue tab. Just choose QuickStart when you. provided, I shall give them a call tomorrow. to be phone lines. We have tried plugging it into the only box we found it would fit but no luck. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall Sockets. 15 March 2021 at 12:49PM. Call the pre-installs team on 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I will private message you now. Let me know how you get on! Kind regards, SerenaThe phone has been plugged into a wall socket and was working fine for years. You only need to go into modem mode for a few minutes while you run the tests. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Virgin Media Community; Broadband; QuickStart, set up and connections; No wall socket; Options. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. Phone. Two virgin media wall sockets, only one required in QuickStart, set up and connections yesterday; Moving a socket in Networking and WiFi Sunday;A VM tech can make a custom length lead for you and/or move the socket and check you are receiving the correct signal levels at the VM hub. Tudor. Browse Virgin Media Virgin Media Community. Get virgin engineer to move the wall socket. Some new sockets may look like one of the below. Virgin Media Wall Socket. There should be a wall mounted box somewhere inside that has an F socket on it. on 20-08-2022 22:47. The admin page for the hub says Telephony (disabled)Wall Socket in QuickStart, set up and connections an hour ago; Unable to order for new build in QuickStart, set up and connections 9 hours ago; installing ethernet cable/socket into another room in house by virgin in Networking and WiFi 15 hours ago; Replacement white virgin media wall box in QuickStart, set up and connections yesterdayRe: Wall socket connection. The box and cables may have been removed by the previous occupiers. Next, connect the power cable with the blue tab. . TEL1 on the hub should take on your. Reply. Provides a range of audio and video signal connections. )In this video, I am showing the sta. If possible, I would like to get rid of this rather ugly white. I've looked for an external box but cannot. Mobile Your Account. Thank you for the tel no. I would like to arrange for someone to come and look at it and if possible to move the socket whilst they are here. I'm at the stage where I need to plug the -. Vicky. I am going to send you a private message. I’m also looking to have my virgin media wall socket moved, can someone please get in touch to advise. Look for an omnibox on the outside of your property and try and trace the cable. AnthonyRaw1986. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. There were many cable companies that originally built the networks in the early 1990s. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Subscribe to RSS Feed; Mark Topic as New; Mark. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. Options. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHow and where do i book a technician for broadband in QuickStart, set up and connections yesterday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterdayHi there @harpreetsingh21. Explain what needs to be done and book an engineer visit. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the. It is likely you will be waiting a few days. Reply. No wall socket but wire from underneath floorboards. I cannot find a Virgin wall socket within my flat. Can I have engineer visit and setup it? Thanks. 2. Re: No virgin media wall socket. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. 63K; 3. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. 24 Inc Vat. £12. Thanks for posting, welcome to both Virgin Media and the Community. Browse Virgin Media Virgin Media Community. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. When you place your order, we'll let you know. I'm very sorry to hear you don't have a Virgin Media wall socket in the property. Virgin Media FTTP. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. Getting Connected with Virgin Media is easy when you have a wall socket. Entertain me; Broadband Deals. If so you would need a maned install. The Openreach sockets do not work for Virgin Media. Subscribe to RSS Feed; Mark Topic as. 168. 68K; 345; 502; Alex_RM. Plug the cables into the Hub. Wish this was made clearer when. 0 Kudos Reply. Hello, my isolator cable does not fit into the virgin media wall socket. Subscribe to RSS Feed; Mark Topic as New;. The below cable coupler has been recommended to. Phone. Tuning in. Speed. Is the socket broken? I can't see another photo like this one from searching. Virgin Media M125 Fibre Broadband. Virgin Media Community. Call the pre-installation and delivery team on 0800 052 1734. No virgin media wall socket. Plug the cables into the Hub. CABLE - today I show you how to set up Virgin Broadband Media HUB and phone. on 27-01-2023 17:22. 4 weeks ago. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. He will drill through into the lounge and connect an internal access point to the brown box on. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Call the Pre-installation and delivery team on 0800 052 1734. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. The existing cables will be screw-on (11 mm spanner or pliers required). TV. on 15-02-2022 10:03. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. called the delivery team and they managed to book a technician for me. I don't work for Virgin Media. I’ve just received my quick start package. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Virgin Media; My Virgin Media. I have been given other details for the account such as the account number/area code and. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. on 27-01-2023 17:22. However, cable broadband is different to many of the ADSL and fibre broadband deals you'll see on the market. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. The cable on the right looks like is for a Freeview TV antenna. Options. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Networking and WiFi. Next, connect the power cable with the blue tab. Virgin Phone Switchover. These are the parts I could find, they were screwed into the end on the coaxial cable. My mistake, but it would have been helpful if this was clearly outlined at the puchasing stage - something along the lines of "please note, you will need. Plug the cables into the Hub. There’s even no BT wall socket. Forum; Apps. Second, you'll likely need a manned installation for your VM services. The pre-install team number is 0800 052 1734. Call the Pre-installation and delivery team on 0800 052 1734. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Hi! New to the UK and just moved into our first home here. Virgin Media Community: Broadband: QuickStart, set up and connections: I need a wall socket; Options. The cable on the right looks like is for a Freeview TV antenna. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. There are 10 types of people: those who. Re: Wall socket. The previous tenant had virgin - 4955543 Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Damaged Wall socket. Subscribe to RSS Feed; Mark Topic as New;. There is a special free number to call or wait 2 or 3 days for a VM staff member to get to your post. Manage Your Account. We have a virgin media wall socket with an ethernet port in the wall but no round cable. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Networking and WiFi. I cannot find a Virgin wall socket within my flat. Sign in . • Using your TV remote push the Input, AV or Source button. That is a rooftop aerial outlet for Freeview TV. Post a photo of the "wrong" socket please. Dave. There is this aerial splitter which seems the most obvious place to connect to, but the broadband won’t set up properly, as there is some hardware connection issue. Security matters. Virgin Media. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Dave. 1 ACCEPTED SOLUTION. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Please help. Can't find a VM wall socket I only have this (will try and post a picture), which leads - 5292896. We'd love to assist with this, I will send you a PM here soon so we can look into what's. Subscribe to this message's RSS feed. Go back to normal router mode as soon as the test is done. QuickStart, set up and connections. I don't have a virgin media wall socket and this is stressing me out. 0 Kudos. Virgin Media Community; Broadband; QuickStart, set up and connections; Wall socket cable does not fit; Options. The connector with the yellow label looks like your VM connection, the other two look like satellite. Tudor. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsIf you want a proper wall box fitting you would need to call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Second, you'll likely need a manned installation for your VM services. Virgin Mobile. 2. Go to solution. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsChatter and natter. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. on 05-09-2023 20:36. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayHi, I ordered a broadband only package and was told my address was applicable for a self install kit. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. on 07-09-2022 19:28. 0. Connecting broadband cables to the wall in Networking and WiFi 2 hours ago Wrong wall connection in QuickStart, set up and connections yesterday Installation damaged wall in QuickStart, set up and connections yesterdayI will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. Virgin Media Community: Broadband: QuickStart, set up and connections: No wall socket found! Options. Plug the cables into the hub. I just found a box in the closet which has a cable indicated as CABELCON 4. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . If however the socket itself has been removed you will need assistance. Or if the other end of the white cable is in a more useful. Hey Bilalkhera92, thank you for reaching out and I am so sorry to hear you have no socket. There may be a coax cable lurking behind those two blanking plates. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall.